Refund policy

Refund Policy

We take great care to ensure all shrimp and plants arrive healthy and as described. Because we deal with live animals, our refund policy has specific conditions:

🦐 Live Arrival Guarantee

• We offer a Live Arrival Guarantee on all livestock.

• If any shrimp arrive dead, you must contact us within 1 hour of delivery to be eligible for a refund or replacement.

• Send clear photos of the unopened bag and the affected shrimp inside — this is required for any claim.

📦 Shipping & Delays

• We only ship on agreed-upon days using tracked, next-day delivery services to avoid delays.

• We are not responsible for issues caused by incorrect addresses or missed deliveries.

🌿 Plants & Dry Goods

• Plants and non-livestock items can be returned within 14 days if unused and in original packaging.

• Buyer is responsible for return shipping.

⚠️ Refund Exclusions

• Refunds are not offered if the shrimp are introduced into an unstable tank, or if claim conditions (photo + 1 hour) aren’t met.

• No refunds on deaths caused by tank conditions, incorrect acclimation, or aggressive tank mates.